I had to exchange 2 items for a different size, which was as smooth as could be. However, when my replacement items came, one was defective with a small hole in the shirt. I contacted Route 1 via email and Elizabeth was the team member to help me out. She was very prompt with her email responses. Once I sent a picture and a copy of the receipt to her, she immediately said they would have a replacement sent out the next business day. I didn’t even have to send back the defective item. Thank you Elizabeth for your kindness and excellent customer service!

Ashley