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With over 500.000 satisfied customers nationwide, no job is too big or too small.
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Ready to redefine your style?
Dive into the world of personalized fashion with 80+ product categories that are completely customizable for your brand merchandise needs.
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HAVE QUESTIONS?.... WE HAVE ANSWERS
We’re here for you at any time, so feel free to contact us if you have
any questions or concerns about getting your custom
products created!
FREQUENTLY ASKED QUESTIONS
How does the customization process work?
Our customization process is simple and straightforward. You can choose from our range of apparel items, select your preferred colors and sizes, and then upload your design or logo using our online design tool. Once you've finalized your design, we'll take care of the rest and ensure your custom apparel looks exactly as you envisioned it.
What types of customization options do you offer?
We offer a variety of customization options, including screen printing, embroidery, digital printing, and heat transfer. Whether you're looking to add your company logo, a custom graphic, or personalized text, we have the tools and expertise to bring your vision to life.
What is your minimum order quantity?
Our minimum order quantity varies depending on the customization method and the specific product. We strive to accommodate orders of all sizes, from small businesses to large corporations. Please refer to the product page or contact our sales team for information on minimum order quantities for specific items.
Can I order samples before placing a larger order?
Yes, we offer the option to order samples before making a larger purchase. Sampling allows you to see and feel the quality of our apparel items and ensure they meet your expectations before committing to a larger order. Contact our customer service team for more information on how to order samples.
What is your turnaround time for custom orders?
Our turnaround time for custom orders depends on the complexity of the design, the quantity ordered, and our current production schedule. We work efficiently to ensure timely delivery of all orders and will provide you with an estimated turnaround time when you place your order. For rush orders or specific deadlines, please contact our customer service team, and we'll do our best to accommodate your needs.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. The more you order, the more you save! Our sales team can provide you with pricing information and volume discounts based on the quantity and customization options you choose.
What is your return policy?
We want you to be completely satisfied with your custom apparel purchase. If you're not happy with your order for any reason, please contact our customer service team within 30 days of receiving your order, and we'll work with you to find a solution, whether it's a replacement, exchange, or refund.
Can you help with design assistance?
Absolutely! Our team of experienced graphic designers is here to help bring your ideas to life. Whether you need assistance with creating a custom logo, refining your design, or choosing the right colors and placement, we're here to provide expert guidance and support throughout the design process.
Do you offer eco-friendly or sustainable apparel options?
Yes, we offer a selection of eco-friendly and sustainable apparel options made from organic cotton, recycled materials, and other environmentally friendly fabrics. Look for the eco-friendly badge on our product pages to identify these sustainable options.
How can I contact your customer service team?
You can contact our customer service team via email at help@routeoneapparel.com, by phone at 443 499 9004, or through the contact form on our website. Our dedicated team is here to assist you with any questions, concerns, or inquiries you may have, and we strive to provide prompt and helpful support to ensure your experience with us is exceptional.