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Used this book bag one time and the strap is already starting to tear, emailed Route One regarding this their quality control inspector claims all these book bags in stock have the same problem. Do not buy this book bag its a waste of money and Route One should honestly remove it from the website due to the poor materials and quality - they wouldn't even send me a replacement due to this issue. Route One customer service was very accommodating and refunded my purchase but please don't waste money on a book bag that you cant even put books in.